Diploma of Automotive Management

Develop your skills and knowledge to effectively perform your role, and prepare yourself for future management positions.

VACC is offering business owners and aspiring leaders within the automotive industry the Diploma of Automotive Management. This nationally accredited course, delivered through Chisholm Institute, will give you the workplace skills you need to shape the future of the automotive industry.

To receive your diploma you will have to successfully fulfill two requirements. You must attend 10 interactive workshops and complete all course assessments. Each workshop will be assessed separately with the following components:

- Workshop activities based on learning and applying business principles.
- A business project involving the application of these business principles to your daily duties in the workplace.
- Reporting on the workplace experience, outcomes, and lessons learnt as a result of the project.

How it works

1. There are 10 workshops in total, scheduled once a month.
2. You will also complete over this time, a business plan that will go towards your assessment.
3. Satisfactory completion of 12 competencies will qualify you for the Diploma of Automotive Management.

Requirements

Must have industry experience
Must be Australian citizen/resident, residing in Victoria

For more information and an individual quote, please contact 03 9829 1130.

Program and Workshop Descriptions

Contribute to planning and implementing business improvement in an automotive workplace.

This unit describes the performance outcomes required to contribute to the business improvement of an automotive workplace. It involves contributing to the budget process, managing expenses in order to maintain levels of profitability in the specific area of responsibility, and reviewing and contributing to the planning of business promotions and improvements.

Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.

Determine retail rates for automotive products and services

This unit describes the performance outcomes required to calculate fixed and variable costs to determine retail labour rates and cost of products and services for sale in automotive service and repair workplaces.

Manage organisational customer service

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

Manage complex customer issues in an automotive workplace

This unit describes the performance outcomes required to resolve complex customer issues and complaints. Complex customer issues include those caused by cost variations, warranty issues, policy matters, additional repair time and disputed work standards. The unit involves examining the exact nature of a customer issue, communicating effectively, making informed judgements, negotiating an outcome or referring the issue to an appropriate person, and documenting outcomes for continuous improvement.

Manage people performance

The unit describes the skills and knowledge required to manage the performance of staff that are direct reports.

Coordinate recruitment and onboarding

This unit describes the skills and knowledge required to develop and implement strategies to source candidates and to assess their suitability for available positions.

Support the learning and development of teams and individuals

The unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

Manage personal and professional development

This unit describes the skills and knowledge required to implement systems and process that support the personal and professional development of self and others.

Ensure a safe workplace for a work area

This unit describes the skills and knowledge required to establish, maintain and evaluate an organisation’s work health and safety (WHS) policies, procedures and programs in a work area to ensure a safe workplace, according to WHS legislative requirements. It takes a system approach and addresses compliance with relevant legislative requirements.

Follow environmental and sustainability best practice in an automotive workplace

This unit describes the performance outcomes required to follow environmental and sustainability best practices, including complying with established workplace procedures and environmental regulations as well as following sustainability practices that may reduce the environmental impact of work practices and outputs.

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