VACC, in conjunction with Kangan Institute, is pleased to offer its members this exciting opportunity.

The Certificate IV in Frontline Management and Certificate IV Customer Contact are both nationally recognised qualifications suitable for managers, supervisors or team leaders or those aspiring to become leaders in the automotive industry.  In today’s competitive environment it’s important that individuals acquire critical frontline management and customer contact skills.  By enrolling in this dual qualification you will be addressing both these skills.This dual qualification is offered as a rolling intake throughout the year, allowing you to begin your course at any time, and complete workshops at your own pace. Missed workshops can be picked up the next time they are offered.

What is the course structure

To be awarded both the Certificate IV in Frontline Management and Certificate IV Customer Contact, you must successfully attend four interactive workshops and complete all set assessments.

• Workshop 1: People Performance - looks at how leadership initiatives can help to establish and consolidate strong team relationships within the workplace. It examines how to support both teams and individuals and various methods of mentoring and coaching to build a cohesive and effective workplace structure.

• Workshop 2: Operational Performance - shows how to plan and set operational and financial goals for your business, then how to go about developing and monitoring the processes that lead to success and goal achievement.

• Workshop 3: Compliance & Regulation - helps to streamline the processes to run the business profitably.

• Workshop 4: Customer Satisfaction - examines the concept of excellent customer service and looks at how the work team can breathe life and energy into everyday tasks and activities, creating a dynamic business that excites customers and makes them want to keep coming back.

Course fees

For eligible participants who do not already hold a Certificate IV or higher level of qualification the business will receive $4000 in government incentives while the course cost is $500.